The Fitbit app is having a major partial outage, which means that millions of people can’t log their food, which they do to keep track of what they eat every day. Over the past day, users have mostly been unable to use the barcode scanner or search for food items, which are important tools for keeping track of items.
This problem has changed the health routines of many people and prompted the community to seek answers. The main page for the food log is still there, but the automatic features that make it easy to keep track of things aren’t working. Google hasn’t said anything official yet, but support staff says this is a common problem and not just one person. The team is now working hard to figure things out.
The food search function is the most obvious failure; it now shows a blank page. The barcode scanner is great for quickly adding packaged foods, but it’s also showing error messages. On Android devices, the scanner shows a message that says “fitbit.com is down for maintenance.”
The camera preview doesn’t show up on iOS, so this feature doesn’t work. The only ways to get around this for now are to use the “frequent,” “recent,” or “custom food” options to log things. People are angry on social media about the Fitbit food log outage, and many users have reported the same problems. This problem shows how important this digital health tool is to people who want to reach their dietary goals.
